Refund policy

This policy explains your right to cancel (withdraw from) a purchase from UMMAH Store, how to return items, and your rights if an item is faulty. It applies to consumers and does not limit any rights you have under mandatory consumer law.

Your 14-day right of withdrawal

You may withdraw from your purchase within 14 days without giving any reason. The withdrawal period ends 14 days after the day you, or a person you named (other than the carrier), receive the goods. If your order arrives in several parcels, the period runs from the day you receive the last parcel.

How to withdraw

Tell us clearly, before the 14 days have passed, that you want to withdraw. You can email us at yones.olsen.com@gmail.com with your name, order number and the items you want to return, or use the model withdrawal form at the bottom of this page (you do not have to use it). It is enough that you send your message before the withdrawal period ends. We will confirm by email that we have received it.

How to return the goods

Send the goods back no later than 14 days after you told us you are withdrawing.
Return address: UMMAH Store, Hobrovej 14, 9500 Hobro, Denmark. Please do not send items to any other address printed on the parcel.
Pack the items carefully and include your order number. We recommend a tracked shipping method.

Who pays for the return

You pay the direct cost of returning the goods when you use your right of withdrawal. If an item is faulty, damaged on arrival or not what you ordered, we pay the reasonable return cost.

Refunds

We refund everything you paid for the returned items, including the standard delivery cost, without undue delay and no later than 14 days after we receive your withdrawal message.
If you chose a more expensive delivery option than our cheapest standard delivery, we do not refund the extra cost.
We refund using the same payment method you used, unless you have expressly agreed otherwise. You pay no fees for the refund.
We may hold back the refund until we have received the goods back, or until you have shown proof that you sent them, whichever happens first.

Condition of returned items

You may handle an item as you would in a shop to check what it is and how it works. If it has lost value because you handled it more than that, we may deduct that loss in value from your refund.

Faulty or wrong items: your 2-year right to complain

Under Danish consumer law you have a 2-year right to complain about faults that were present when you received the item. You must complain within a reasonable time after you discover the fault; a complaint made within 2 months of discovering it is always in time. Email us at yones.olsen.com@gmail.com with your order number, a short description and photos. We will offer a repair, replacement, price reduction or refund as the law provides, and pay the reasonable return cost. Please contact us before sending anything back. This right is in addition to your right of withdrawal.